Nougat 88 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Our Commitment

Welcome to the Nougat 88 platform. This Privacy Policy ("Policy") explains how Nougat 88 collects, processes, stores, and protects the personal information of our members.

We believe your personal data belongs to you. That is why Nougat 88 treats data protection not merely as a legal obligation, but as an ethical responsibility. We promise — your data will never be sold, misused, or shared with anyone without your permission.

By using our platform, you agree to this Privacy Policy. Our support team is always ready to help with any questions.

2 What information we collect

Nougat 88 collects only the information that is necessary. A detailed breakdown is provided below:

A) Identity and contact information

• Full legal name (as per NID)
• Date of Birth
• Email address
• Mobile Number
• Permanent and current address
• Nationality

B) Identity Verification (KYC) Information

• National ID (NID) Number & Scan
• Passport (where applicable)
• Driving License (where applicable)
• Selfie or photo (for liveness verification)

C) Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History
• Deposit & Withdrawal Records

D) Automatically Collected Information

• IP address and device information
• Browser type and version
• Activity Logs on the Platform
• Gaming History & Preferences
• Session duration and connection details

3 How Information Is Collected

Nougat 88 collects information in the following ways:

4 Purpose of Data Use

Nougat 88 uses your information solely for the purposes listed below — never for anything beyond that:

• Account management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues and provide support.
• Platform Development: To enhance your gaming experience.
• Legal obligations: To meet regulatory requirements.
• Promotional Communications: (With your consent only) To send you offers and bonuses.

5 Data Sharing Policy

Nougat 88 shares information with third parties only in limited circumstances and for specific purposes:

When Information Is Shared

• Payment Processor: Limited data shared with bKash, Nagad, and Rocket solely to process transactions.
• Game Providers: With providers such as Evolution and Pragmatic for game operations.
• Law enforcement agencies: Upon a court order or a lawful government directive.
• Fraud Prevention Services: With specialized services to keep your account secure.

What We Never Do

• Your data is never sold to third parties.
• Your information is never shared with advertising agencies without your consent.
• Your information is never shared with any unnecessary third parties.

6 Data Protection Technologies & Measures

Nougat 88 employs the latest technology to keep your data secure. Here is a brief overview of our security measures:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Data Encryption: All stored sensitive data is kept in an encrypted state.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Access control: Only authorised personnel have access to your data.
• Data Backup: Regular secure backups.

In the event of a security breach, we will notify the affected members within 72 hours.

7 Cookie Policy

Nougat 88 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect the proper functioning of the platform.

8 Data Retention Duration

Nougat 88 does not retain data longer than necessary. Retention periods for each data type are outlined below:

• Account information: For as long as the account is active, and for 5 years after closure.
• Transaction Records: Up to 7 years for legal requirements.
• KYC documents: 5 years after account closure.
• Customer Support Records: Up to 3 years after last contact.
• Gaming Logs: 3 years or until the dispute is resolved.
• Cookie Data: As per each cookie's designated expiry period.

9 Your Rights Regarding Your Data

As a Nougat 88 member, you have several important rights over your own information:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

10 Protection of minors' data

Nougat 88 is not intended for anyone under the age of 18. We do not knowingly collect any information from minors.

If we are informed that a minor is using our platform, we will immediately close that account and delete all associated data.

Parents are encouraged to use parental control software on their devices, and to contact us if they have any concerns.

11 Changes to the Privacy Policy

Nougat 88 may update this Privacy Policy from time to time. Reasons for changes may include:

• When new technologies or services are introduced
• To comply with legal or regulatory changes
• Based on user feedback

For significant changes, we will provide advance notice via email or an on-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon on any page of the platform
• Hours: 7 days a week, 24 hours a day
• Language: Support is available in both Bengali and English

We aim to respond to data-related requests within 30 business days.